How do I login to the Support Portal?

First Time Login to Support Portal 

The first time you login to the new Support Portal, follow these steps: 

Username

• The email address you used to submit tickets previously is your username.  

Password

• Your password was not migrated, so please select this link to reset your password. 
• You will receive an email with a URL to create your new password. 
• Select the URL highlighted in the image below. 

 

Since this is the first time you are setting your password, disregard the following: 

• “You can do a regular login at https://circuitree-tw.zendesk.com”  

Change Password

1. Create a new password that meet the requirements and then select Change password. 
   
   
   
2. Once your password is created, you will be directed to the new Support Portal.
   
    

Navigating the Support Portal 

To view your tickets, select your name in the top right corner and select My Activities. 

Link to Support Portal 

To access the Support Portal, follow the link to Submit a Ticket on the Support Site.